Work From Home | Part-Time IT Helpdesk Support + Customer Service Job at recruitlytics, Delaware State

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  • recruitlytics
  • Delaware State

Job Description

We’re looking for a Part-Time IT Helpdesk Support Specialist to provide remote support for users who need help with basic technical issues. This role blends IT troubleshooting + customer service , meaning you’ll communicate clearly while resolving common problems quickly.

You’ll work from home, follow a checklist-based support process, and help end-users with computer login issues, email access, password resets, software support, and simple device troubleshooting.

Your Core Responsibilities

  • Answer IT help requests through tickets, chat, and email

  • Resolve common issues including:

    • Password resets / account unlocks

    • Email access and login support

    • Software installation guidance

    • Network connectivity troubleshooting (basic)

    • Multi-factor authentication issues

  • Use support documentation (knowledge base articles) to provide consistent fixes

  • Track each request and update ticket notes with the solution provided

  • Escalate complex issues to Level 2 support when needed

  • Maintain strong customer communication and follow-up until resolved

  • Follow internal security rules when accessing systems or user accounts

What You’ll Need

  • US-based availability

  • Basic understanding of IT support concepts:

    • Windows/Mac basics, browsers, email tools

    • Common troubleshooting methods

  • Strong written communication and customer service skills

  • Ability to work independently with time management skills

  • Reliable internet + a home workspace

Preferred Qualifications

  • 6+ months of helpdesk support, service desk, or technical support experience

  • Familiar with ticket tools like Jira Service Desk, Zendesk, Freshservice, or ServiceNow

  • Comfortable guiding non-technical users step-by-step

What Success Looks Like

  • You consistently solve issues on the first contact

  • Your tickets are clean, organized, and well documented

  • Users feel supported and respected, even when frustrated

  • You maintain speed without sacrificing accuracy

Benefits

  • Remote work from home (Germany)

  • Part-time schedule (ideal for students or flexible workers)

  • Paid onboarding and IT documentation provided

  • Clear growth opportunities toward Level 2 support

Remote IT support, helpdesk, service desk, troubleshooting, technical support, ticketing, customer service, work from home, part-time, Windows, Mac, email support, password reset, SaaS support.

Job Tags

Part time, Remote work, Work from home, Flexible hours,

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