Tier 3 Computer Repair Lead Technician Job at PlanITROI, LLC, Youngsville, NC

SS9meEZsRlNDd3BaVW1JUG1IR0NjQnNwL1E9PQ==
  • PlanITROI, LLC
  • Youngsville, NC

Job Description

About PlanITROI: Since 2001, PlanITROI has been providing global reverse logistics, IT Asset Disposition, and Asset Recovery Services for OEMs, retailers, enterprises, education, and SMB organizations, committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI leverages the circular economy to do social good, by turning clients returned, retired, or idle IT devices, laptops, PCs, smartphones, and tablets, etc., into re-certified, affordable technology solutions sold directly and through the largest retailers in the world! Position Overview: PlanITROI is seeking skilled Tier 3 Computer Repair Lead Technicians to join our IT Asset Disposition (ITAD) refurbishing team. This role is responsible for advanced-level diagnostics, repair, and refurbishment of computer hardware and related IT equipment. The Tier 3 Technician will serve as a subject matter expert, troubleshooting complex issues, supporting lower-tier technicians, and ensuring refurbished devices meet customer specifications and company quality standards. Full-time: Monday-Friday, 7 AM-3:30 PM Key Responsibilities

  • Perform advanced troubleshooting and repairs on desktops, laptops, notebooks, Chromebooks, tablets, and other IT hardware.
  • Diagnose and resolve hardware and firmware issues that could not be resolved at Tier 1 or Tier 2 levels.
  • Rebuild, reconfigure, and upgrade systems, including component-level repairs such as motherboards, power supplies, and displays.
  • Test and verify functionality of repaired and refurbished devices to meet quality assurance standards.
  • Lead & coach Tier 1 and Tier 2 technicians with escalated repairs and provide training or mentorship as needed.
  • Document all repairs, parts used, and outcomes in company systems with accuracy and attention to detail.
  • Collaborate with production supervisor and quality control teams to ensure customer requirements are consistently met.
  • Maintain a clean, organized, and safe workstation in compliance with company policies.
  • Stay current with evolving IT hardware trends, repair methods, and refurbishing best practices.
Qualifications
  • Education, training, and technical certifications (CompTIA A+) desired.
  • 5+ years of hands-on experience in computer repair, with proven expertise in advanced diagnostics and system rebuilding.
  • Must have experience leading & coaching Tier 1 and Tier 2 technicians.
  • Strong knowledge of hardware components, BIOS/UEFI, firmware updates, and system imaging processes.
  • Ability to diagnose and repair down to the component level (e.g., soldering, board-level troubleshooting a plus).
  • Must have experience in a goal-driven production/ITAD warehouse environment.
  • Must have experience in refurbishing processes and quality standards.
  • Proficient in using diagnostic tools, repair software, and documentation systems.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills with the ability to support and mentor less experienced technicians.
  • Ability to lift up to 50 lbs. and stand for extended periods in a warehouse setting.
PlanITROI Core Values:
  • Driven & Confident
  • Think Win/Win Always
  • Own IT/Solve IT
  • Personal Growth leads to Professional Growth
  • Innovate & Revolutionize the World
  • Proud to be Part of the PlanITROI Team
The expected salary range for this position is $18.00-$22.00 per hour. PlanITROI offers a comprehensive benefits package, including health insurance, a 401(k) with company match, paid time off, and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization. Visit our websites for more information: PlanITROI.com | NextraTech.com | BuyRefurbished.com

Job Tags

Hourly pay, Full time, Monday to Friday,

Similar Jobs

VA Temp

AI Developer for Next-Gen Video Editing Job at VA Temp

 ...building great products that our customers love, and as the company grows, we ensure that our team members grow with us. Please apply with rei in all caps at the beginning of your application message so that we know you read this fully and are able to follow instructions. If... 

Phillips 66

Sr. Electrical Engineer, Midstream Projects Job at Phillips 66

 ...We are an industry leader in logistics and operate or manage more than 70,000 miles of pipelines that transport crude oil from oil fields to refineries and finished products from refineries to storage terminals. We operate 39 terminals that supply finished products to consumer... 

Modernistic Cleaning & Restoration

Experienced Carpet Cleaning Technician Job at Modernistic Cleaning & Restoration

 ...Experienced Carpet Cleaning Technician Pay: $1,000 - $1,400 per week Start your career at the BEST Home Service Company in the state of Michigan! For over 50 years, Modernistic has provided our community with exceptional cleaning and restoration services throughout... 

Interim HealthCare of Loudoun County, VA

Occupational Therapist (OT) Job at Interim HealthCare of Loudoun County, VA

WE NEED FULL-TIME & PART-TIME OCCUPATIONAL THERAPISTS IN LOUDOUN COUNTY Assist the physician or other...  ...per organization-specific policy. Travel within geographic area serviced by the...  ...AOTA or evidence of eligibility for an OT exam as recognized by the AOTA. In the... 

Harrison Consulting Solutions

Mechanical Engineer Job at Harrison Consulting Solutions

 ...Multidisciplinary designfirm is seeking a Senior Mechanical Engineer to join their Fort Worth team! Responsibilities: Lead, manage...  ...s degree in mechanical engineering ~6+ years of related experience ~ PE License ~ Proficient in AutoCAD and/or Revit...