PetSmart's Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store. Responsibilities: Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online. Greets pet parents and answers their questions throughout the store. Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience. Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums). Maintains total store cleanliness standards. Supports the store with weekly price changes and monthly promotional pricing. Stages and sorts new product to match sales floor planners. Faces, fills, and recovers products to meet sales floor standards. Recommends, informs, and sells merchandise, services and live pets. Administers store owned pet medications as directed by veterinarian Promotes special events such as adoption weekends, Treats enrollment, charity events, etc. Ensures a safe environment for our associates, pets, and pet parents. Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned. Participates in our culture of Belonging and Recognition. Follows all Company Policies and Procedures. Qualifications: Strong written and verbal communication skills. Flexibility in schedule, able to work evenings, weekends, and holidays as needed Ability to react under pressure and maintain composure.
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