Part-Time Customer Service Agent for eCommerce Account Job at LTVplus, Brandon, FL

Sy9IM0ZGTlVDUTFVVm1FT25uaUFkUmtwK2c9PQ==
  • LTVplus
  • Brandon, FL

Job Description

MRF: 151671

Is This YOU? Then We Want to Meet You!

We’re seeking a Part-Time Customer Service Associate who can provide flexible support for PTO coverage, absences, and weekend shifts for one of our eCommerce clients.

  • Experience: At least 6 months of experience in a BPO or customer support environment, with hands-on exposure to handling customer inquiries via email, chat, or phone.
  • Tools & Platforms: Prior experience using Zendesk or similar ticketing systems for managing, prioritizing, and resolving customer concerns efficiently.
  • Communication Skills: Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and empathetically.
  • Customer Service Skills: Demonstrated ability to provide excellent customer service by understanding customer needs, resolving issues effectively, and maintaining a positive customer experience.
  • Independence & Accountability: Able to work with minimal supervision, manage time effectively, and take ownership of tasks and responsibilities.
  • Work Ethic & Reliability: Maintains strong work ethics, consistently meets attendance and performance expectations, and demonstrates dependability in a remote or fast-paced work environment.

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When You Join LTVplus Your Mission Will Be To

  • Handle customer inquiries through Zendesk and email
  • Manage refund requests, address corrections, and dispute resolutions between buyers and sellers
  • Communicate with carriers and vendors to resolve delivery or payment issues
  • Prioritize and process tickets efficiently, maintaining accuracy and professionalism
  • Troubleshoot customer concerns and provide clear, timely updates on resolutions

Tech Checklist – Gotta Have It!

  • A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
  • Experience with software such as Front, ReAamze, MadMimi, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack would be awesome!
  • A quiet, cozy workspace to handle calls and chats like a pro.

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

(only shortlisted candidates will be contacted)

Job Tags

Part time, Remote work, Worldwide, Flexible hours, Shift work, Weekend work,

Similar Jobs

Phoenix Home Care and Hospice

LPN/RN Pediatric Homecare Job at Phoenix Home Care and Hospice

 ...honesty, and patience. Apply now and work for a company that honors its word in writing. Requirements Current and active LPN or RN license Pediatric experience preferred, but not required training provided Passion for patient-centered care... 

Crown Homes Real Estate

Real Estate Agent Job at Crown Homes Real Estate

 ...Crown Homes Real Estate: Where Ambitious Agents Grow Are you ready to take your real estate career further? At Crown Homes Real Estate, we make sure our agents are equipped, supported, and celebrated. From your first day, youll have access to the tech, training, and... 

Merck

2027 Future Talent Program - Packaging Technology Co-op Job at Merck

 ...including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from... 

CPP- Industry

Quality Assurance Supervisor (Manufacturing Aerospace) Job at CPP- Industry

 ...field strongly preferred. Experience: Minimum 3+ years of aerospace quality assurance/quality engineering experience. Minimum 1+...  ...Consolidated Precision Products (CPP) is an industry-leading manufacturer of highly engineered components and sub-assemblies, supplying... 

Aristeo Construction

Field Engineer Job at Aristeo Construction

 ...construction and scheduling techniques OSHA 30 hour certification preferred Experience: ~ A Bachelor's degree in Civil Engineering or Construction Management is required Why Choose Aristeo: If you're interested in work that challenges and excites you,...