Job Description

MRF: 151671
Is This YOU? Then We Want to Meet You!
We’re seeking a Part-Time Customer Service Associate who can provide flexible support for PTO coverage, absences, and weekend shifts for one of our eCommerce clients.
Experience: At least 6 months of experience in a BPO or customer support environment, with hands-on exposure to handling customer inquiries via email, chat, or phone.
Tools & Platforms: Prior experience using Zendesk or similar ticketing systems for managing, prioritizing, and resolving customer concerns efficiently.
Communication Skills: Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and empathetically.
Customer Service Skills: Demonstrated ability to provide excellent customer service by understanding customer needs, resolving issues effectively, and maintaining a positive customer experience.
Independence & Accountability: Able to work with minimal supervision, manage time effectively, and take ownership of tasks and responsibilities.
Work Ethic & Reliability: Maintains strong work ethics, consistently meets attendance and performance expectations, and demonstrates dependability in a remote or fast-paced work environment.
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When You Join LTVplus Your Mission Will Be To
Handle customer inquiries through Zendesk and email
Manage refund requests, address corrections, and dispute resolutions between buyers and sellers
Communicate with carriers and vendors to resolve delivery or payment issues
Prioritize and process tickets efficiently, maintaining accuracy and professionalism
Troubleshoot customer concerns and provide clear, timely updates on resolutions
Tech Checklist – Gotta Have It!
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
Experience with software such as Front, ReAamze, MadMimi, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack would be awesome!
A quiet, cozy workspace to handle calls and chats like a pro.
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
(only shortlisted candidates will be contacted)

Job Tags

Part time, Remote work, Worldwide, Flexible hours, Shift work, Weekend work,

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