Job Description

General Job Description:

Job Title: Application Engineer

 

This role combines technical expertise in quotation preparation with advanced customer support responsibilities across all the companies of IES Infrastructure Solutions. It also integrates tasks related to opportunity detection and workflow management.

 

Key Responsibilities:

You will collaborate with various teams, including Inside Sales, Engineering, Project Managers, and Account Managers, to create solutions that meet customer needs. Partner with Engineering to develop bid strategies, proposals, and Bills of Material for customer’s needs. Stay updated on competitive offerings and share insights with team members to create counter strategies.

Quotation and Technical Support:

• Prepare quotation packages utilizing technical knowledge.
• Create bills of material for standard and simple projects.
• Interpret customer requirements and match products to specifications and drawings.
• Collaborate with Sales Engineers to ensure technical compatibility and competitiveness of quotes, and that all project requirements are met.
• Communicate contractual, technical, and commercial terms.
• Provide advanced technical support to customers and the sales channel on various industrial products and services.
• Resolve complex technical product questions, escalating when necessary.
• Provide complex product and solutions application support for various equipment such as panelboards, switchboards, and switchgear.
• Manage post-order support by addressing technical questions and issues that arise after an order is placed.
• Customer Relationship and Support:
• Hand off quotation packages with comments on exceptions and built-in value for Sales Leaders to use in customer presentations.
• Collaborate during the order conversion process as needed.
• Build relationships with customers to enhance their experience.
• Advocate for the customer, seeking suitable solutions or workarounds.
• Interface with internal functions like Quality, Engineering, and Product Management on the customer’s behalf.

Specific Qualifications:

Qualifications:

• Education and Experience:
• 2 + Years relevant customer facing technical experience.
• Bachelor’s degree in engineering or business is preferred. A combination of education and/or relevant experience will be considered.
• Proven quotation experience in the electrical industry.
• Technical Knowledge:
• Knowledgeable low voltage electrical distribution and/or medium voltage electrical distribution equipment. Familiarity with Power Distribution Equipment such as busway, panelboards, transformers, switchboards, electrical components, and services.
• Understanding of and ability to apply NEC equipment standards and local codes.
• Understanding of competitor products.
• Extensive knowledge of following codes: UL891 & NFPA 70

• AutoCAD (2D)

Preferred Qualifications: 

Be able to develop complete submittal drawing sets consisting of:

• Three Line
• Schematics
• Point to point wiring diagrams
• Customer Connection drawings
• All mechanical drawings done by others

Skills and Abilities:

• Self-motivated team player with good time management, verbal and written communication skills.
• Ability to effectively use company software and collaborative tools.
• Ability to manage several tasks simultaneously.

Company Overview:

Why IES Infrastructure?

IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors – work environment and employee benefits. We offer a friendly, team-work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.

• Health & dental insurance
• Group life & accidental death & dismemberment insurance
• Supplemental life insurance
• Voluntary accident insurance
• Company Paid Disability insurance (short and long-term)
• Vacation and holidays
• 401k

Company Culture

Commitment to Excellence  – Consistently exceeds expectations.
Honesty and Integrity  – Strive to do what is right and do what we say we will do.
Safety  – Create a safe working environment in all operating locations.
Respect -Honor the rights of all involved.
Communication – Communicate clearly and directly with all involved.
Employee Satisfaction  – Create employee opportunities for growth and development.
Innovation and Creativity  – Apply creative ingenuity to make us better, faster, and first.
Resiliency  – No obstacle will stop us from accomplishing our goals.
Teamwork  – Above all else, work together as one team and one group of professionals.

All positions require customer focus with a service-oriented attitude as well as attention to detail with excellent verbal and written communication skills. Ability to adapt to changes in daily activities is essential. Ability to travel and work overtime/weekends, as needed, to meet customer and in-house demands. All applicants must pass a background check and drug/alcohol screening and must have a clean driving record.

PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

View IES' policy on Pay Transparency  Pay Transparency NonDiscrimination Poster

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

Right to Work

Additional Data:

PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

View IES' policy on Pay Transparency  Pay Transparency NonDiscrimination Poster

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

Right to Work

Job Tags

Contract work, Temporary work, For contractors, Work at office, Local area, Weekend work,

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