Summary of Position
The Lead Systems Architect (LSA) is the senior technical authority responsible for designing, integrating, and scaling Pega Customer Decision Hub (CDH) solutions within a client's enterprise ecosystem. The LSA specializes in backend system integrations; ensuring real-time, reliable, secure, and high-volume data exchange between CDH and customer platforms such as CRM, MDM, billing, data lakes, marketing clouds, event hubs, and channel systems.
This role provides architectural leadership, establishes integration standards, and ensures the technical integrity and performance of all CDH-related services.
Key Responsibilities
Enterprise Architecture & Integration Design
Architect end-to-end integration patterns between Pega CDH and enterprise systems using REST/JSON, SOAP, Kafka, MQ, SFTP, and ETL pipelines
Define high-level and detailed architecture blueprints, including data flow diagrams, sequence diagrams, integration specifications, and deployment architectures
Ensure integrations support real-time decisioning, high throughput, low latency, and high availability across all customer touchpoints
Select and enforce standards for authentication, authorization, encryption, error handling, retries, logging, and API versioning
Technical Leadership & Delivery Oversight
Serve as the technical lead for integration workstreams across all environments (Dev Prod)
Review and approve all system integration designs, mappings, and interface specifications
Guide developers and architects in building scalable and reusable components
Ensure delivered integrations align with enterprise security, compliance, and architectural governance
CDH Enablement & Ecosystem Orchestration
Design data sourcing strategies for interaction history, customer profile feeds, decisioning data, and AI model inputs
Collaborate with Decisioning Architects and Data Architects to ensure integrations enable real-time eligibility, suitability, arbitration, and propensity scoring
Optimize container behavior for inbound channels including web, mobile, contact center, ATM/kiosk, and IVR
Client Engagement & Advisory
Lead workshops with IT, enterprise architects, and application owners to define integration requirements
Present architectural recommendations, integration patterns, and trade-offs to executive and technical stakeholders
Troubleshoot complex integration issues, identify root causes, and drive long-term resolutions
Quality, Performance & Governance
Define non-functional requirements (NFRs) including performance benchmarks, throughput thresholds, and resiliency SLAs
Oversee performance testing, failover validation, environment readiness, and capacity planning
Ensure solutions adhere to SDLC best practices and are built for maintainability and scale
Required Experience & Skills
8+ years of architecture experience in enterprise systems, customer platforms, or integration engineering
5+ years in Pega Platform or Pega CDH delivery, preferably in an LSA or senior integration role
Deep expertise in RESTful service design, event-based architectures, and API/microservices frameworks
Strong understanding of relational/NoSQL databases, real-time streaming (Kafka, Kinesis), and middleware
Proficiency with security standards, high-availability patterns, and cloud-native architectures
Ability to translate business requirements into robust, scalable integration solutions
Excellent communication skills for technical and executive audiences
Preferred / Certifications
Certified Pega Lead System Architect (CLSA) required
Experience with enterprise marketing technology, CDPs, CRMs, and data hub architectures
Cloud certifications (AWS, Azure, or GCP) are a plus
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