• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Operations Team, National Operations Committee-associated meetings, and all team meetings.
• In collaboration with team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.
• Bachelor's Degree is required.
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.
• Can be fully remote or onsite in the Washington DC office if preferred.
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
"Combining Talent with Technology"
...Western Paving Inc is growing to accommodate for the increasing workload here in Utah. We are looking for experienced concrete finishers to join our team. Western Paving Inc has opportunities in various areas of Flatwork including: - Residential crews -Curb Machine...
...pioneering person - directed care. Many of our skilled nursing facilities have achieved a 4 or 5-star overall rating from the Centers for Medicare & Medicaid Services. Additionally, we have been awarded as a certified Great Place to Work for three years in a row and Modern...
...program following the summer to be eligible Target Major(s) or Fields of Study: Marketing, Digital Marketing, Communications, Journalism, Media Studies, Film, Video Production, Multimedia Arts, Graphic Design, Advertising, Digital Media, Creative Writing, Photography...
...delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ? Equal Opportunity Employer It...
...About the Job: ARS is looking for traveling merchandisers to join our O'Reilly Auto Parts reset teams. Details: Projects last from 1-3 weeks and work is consistent year around. Lodging is covered 7 days per week and work is daytime Monday thru Friday. Pay...