Customer Support Representative Job at Double A Solutions, Toledo, OH

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  • Double A Solutions
  • Toledo, OH

Job Description

JOB DESCRIPTION

Are you a natural problem-solver? Do you love to take initiative and thrive as part of a team? If you are a professional multitasker with motivation to excel, join the Double A Solutions team as a Customer Support Representative. This role requires availability until 6pm EST.

THE COMPANY:

Double A Solutions has been offering innovative software solutions nationwide since 2003. Our mission is to develop cutting-edge SaaS software allowing companies to automate and eliminate the manual activities they may be doing today. In addition to building software, we are striving to serve our customers in a professional manner and help them get the most out of the products we produce.

Learn more about us and our products here:

Meet our team here: 

THE POSITION:

We are looking for a full-time Customer Service Representative. An effective Customer Service Representative has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers by:

  • Answering incoming customer inquiries
  • Collaborating with management teams to stay updated on new products, services, and policies
  • Recording customer information within our customer support database.  Zendesk or other ticketing system experience preferred
  • Engaging with clients in a friendly and professional manner while actively listening to their concerns
  • Offering support and solutions to customers in accordance with the company's customer service policies
  • Collaborating with the software development team for troubleshooting and ticket solving methods

WHY SHOULD YOU APPLY?

  • Comprehensive benefits package, including medical, vision, 401K and PTO
  • A fantastic work culture that has values you can stand behind
  • Ability to work remotely from home
  • Opportunities for growth, both personal and professional
  • Work for a company where you are more than just a number

INTERESTED?

If you have experience in a call center setting and want to be a part of a company with a great work culture that values you as an employee, apply now!

Job Tags

Full time, Remote work, Work from home,

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