### Role Overview
We’re hiring a **Customer Service Manager** to own customer communication across email, text, phone, and paid ad comments. This role requires someone confident, emotionally intelligent, and culturally aware — especially when engaging in ad comments where “guy culture” and brand tone matter.
Your goal is to create genuine conversations, protect brand reputation, and turn customer feedback into actionable insights.
### Key Responsibilities
* Handle customer support via:
* Email
* SMS/Text
* Phone calls
* Moderate and engage in **paid ad comments**:
* Respond professionally while matching brand tone
* Understand and navigate “guy culture” interactions
* Proactively survey customers to:
* Gather feedback
* Understand objections and buying behavior
* Create authentic conversations, not robotic replies
* Process refunds and manage subscription cancellations
* Identify recurring issues and report insights to the team
### Requirements
* Experience in customer support for e-commerce or DTC brands
* Strong written and verbal communication skills
* Comfortable engaging publicly in ad comments
* Calm, solution-oriented mindset
* High emotional intelligence and brand awareness
### Nice to Have
* Experience with subscription-based products
* Familiarity with helpdesk tools (Gorgias, Zendesk, etc.)
Freight Dispatcher (Independent Contractor) $1,800 to $4,500+ Weekly Potential Employment Type: 1099 / Independent Contractor Location: Remote (U.S. Based Only) This is a performance-based dispatch role working with owner-operators under their own authority...
...Legal Intern (Summer 2026) | City Bar Justice Center DURATION: The City Bar Justice Centers 2026 Summer Internship Program will run from approximately May 26, 2026 July 31, 2026. HOURS: Approximately 35 hours/week | Hybrid schedule COMPENSATION:...
...delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ? Equal Opportunity Employer It...
...Job Title: PC Technician - Desktop Support Location: Cincinnati Ohio Type: Contract Compensation: Contractor Work Model: 4 days... ...candidates will be asked to appear on camera. The job will Build/configure Windows workstations for corporate associates....
...JTs is seeking a Sous Chef to join our team. JTs is part of a locally owned restaurant group consisting of four unique and successful concepts, each rooted in quality, hospitality, and a dedication to great food. At JTs, we focus on modern Italian cuisine prepared...